Private trust management and trading platform
Industry: Banks & Insurance
About Paysafe
Paysafe provides payment solutions that power the everyday. The multinational organisation operates multiple brands across the e-cash, payments processing and digital wallets spectrum, serving over 145 million customers of varying size and scale.
Reviewed on
_★ _★ _★ _★ _★ Rated 5 out of 5
30,000+
Hours delivered back to the business
100+
SOX compliance in Settlement process automation
95+
Success rate of bot case completion
6+
For functional release of OBT, RTS and OGS
The Challenge
Following a period of rapid growth through acquisition, Paysafe was looking to achieve enterprise-wide operational efficiencies and alignment. They chose to focus on their customer services, merchant operations, risk, and compliance functions.
Paysafe’s fast-paced expansion had resulted in inconsistencies and a lack of standardisation across their acquired brands. The numerous manual and non-transparent processes were something they were keen to address.
Additionally, in the face of increasing industry regulation and compliance requirements, Paysafe was eager to stay ahead of changes while maintaining the relentless customer focus and agility that is at the core of their DNA.
What did Tecnologia do
Tecnologia and Paysafe's shared appreciation for combining scale and global reach with flexibility and agility made this partnership an obvious choice. Tecnologia has been working with Paysafe since November 2020 in two key workstreams: Automation Delivery and Mobile Chatbot Migration.
Automation Delivery – Tecnologia is working with the Paysafe Automation365 team to identify, design, build, test, and deploy automated solutions using UiPath Automation Software. Thus far, Tecnologia has delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services, and Risk.
Mobile ChatBot Migration – Tecnologia led the migration of chatbots from a web browser platform to mobile platforms (Android and iOS). They also implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers to win and support new deals.
The Results
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
The technology that we use to support Paysafe
- JavaScript
- TypeScript
- Node.JS
- React
- Swift
- Java
- Objective-C
- RxJava